coaching | Proponisi

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May 16, 20233 min read

10 Essential Talking Points for Your Next One-on-One with Contact Center Agents

In this article, we will explore ten essential talking points to help you navigate your next one-on-one session with contact center agents.

Proponisi Content

Apr 21, 20232 min read

Maximizing Contact Center Performance with Coaching and Development

In the fast-paced world of contact centers, where agents handle an endless stream of customer inquiries, coaching can often take a back...

Your Contact Center's New Best Friend